Privacy policy

PRIVACY POLICY

Last updated: November 9, 2026

Mama Sing My Song, Inc. ("Mama Sing My Song," "we," "us") operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). We make custom songs for children and families, and the Services are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use the Services, buy from us, fill in a song questionnaire, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read it and understand how we collect, use, and disclose information as described here.

Personal Information We Collect

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot be linked to anyone. Depending on how you use the Services and where you live, we may collect or process the following, including inferences drawn from it:

Contact details: your name, email address, phone number, and billing and shipping addresses.
Song information: your questionnaire answers, which are often about a child or a family. See "Children and Families" below.
Payment and transaction details: what you view, put in your cart, buy, return, or cancel, any tips, and your past orders. Payments are handled at checkout by Shopify and its payment providers. We do not keep card numbers in our own order and song systems.
Account details: your sign-in email, your saved addresses, and your notification choices, including whether you chose email or text updates and when you agreed to texts. Store sign-in is provided by Shopify.
Communications: messages you send through your account, replies to our emails, and any photos or videos you choose to send us.
Chat conversations: what you type to the chat assistant on our site and what it replies. See "The Chat Assistant" below.
Reviews: your rating, your review, your name, and your email address. We publish the review with your first name and last initial, not your email address.
Influencer program details: if you apply, your name, email address, social media handles, what you tell us in your application, and your sales and commissions.
Device information: your device, browser, network connection, IP address, and other unique identifiers.
Usage information: how and when you use the Services, including pages viewed and searches.

Where We Get Personal Information

From you, when you fill in a questionnaire, place an order, sign in, contact us, or use the chat assistant.
From another person, such as a parent who tells us about a child, or a gift buyer who gives us your name and email address so you can be invited to fill in a questionnaire.
Automatically, from your device when you use the Services, including through cookies and similar technologies.
From our service providers, such as the order and shipping details Shopify and our shipping providers send us.
From our earlier website, if you ordered from or started an order on the previous version of our site.
From our partners, such as when you arrive through an influencer's link.

Children and Families

Our songs are made for children, so we collect information about children from the adults who order them. Depending on the song, this can include a child's first and middle names, nicknames and how to pronounce them, birthday, eye color and physical traits, personality, favorite things, and your hopes for them. It can also include the first names, ages, and traits of family members, and family activities and phrases.

You must be at least 18 to place an order, fill in a questionnaire, or create an account. When you tell us about a child, you confirm that you are the child's parent or legal guardian or have their permission.

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information directly from children under 13. If we learn that we have, or that we received information about a minor from someone without authority to give it, we will take steps to delete it as soon as we reasonably can.

We use information about a child to write, record, deliver, and support the song, to communicate with you about it, to train our team and maintain quality, and to meet legal requirements. We do not sell it, use it in advertising, or share it for targeted advertising. It does appear in some places you should know about:

The child's name can appear on your cart and order, in our emails and text messages to you, on your song page and any song link you share, and in the chat assistant when you ask it about your orders.
Team members working on a song can read the answers, and our songwriters, singers, and quality reviewers can listen to finished songs and read their lyrics and answers to learn the craft. We limit customer contact details, such as email and street address, to administrators and shippers.

A parent or legal guardian may ask us to review, correct, or delete information about their child by emailing info@mamasingmysong.com. We may need to confirm that you are the person who placed the order.

Memorial Songs and Sensitive Details

Some songs honor a child or loved one who has died. For these songs, you may tell us about that person and your memories of them, and you may tell us that a baby was lost to miscarriage or stillbirth. Your mood and wording choices may also show your religious beliefs, such as a request for prayer or scripture, or for a song with no religious content.

We use these details to write and support the song, to train our team on finished songs, and to choose gentler wording in what we send you. We do not use them in advertising. Our questionnaire does not ask for medical information, so please leave it out of your free-text answers unless you want it reflected in the song.

Gift Recipients

If you buy a song as a gift and invite someone else to fill in the questionnaire, we use the name and email address you give us to invite them and to send them updates about the song. If you give us someone else's details, you confirm that you are allowed to do so. A guest can tell us they would rather not take part by emailing info@mamasingmysong.com.

What a buyer and a guest can each see depends on who was chosen to review the song. When the guest is the reviewer, the song and its emails go to the guest, and the buyer receives a view-only link to the finished song.

How We Use Personal Information

To make and deliver your order. We use personal information to write and record your song, process payments, ship products, handle revisions, returns, and exchanges, manage your account, and let you post reviews.
To communicate with you. We send order updates, questions from the team, customer support replies, and, if you complete a questionnaire without paying, reminders about your unfinished song. These reminders can include the child's name. We may ask for a review after you approve your song.
To tailor and improve the Services. We use personal information to remember your preferences, fill in details you gave us before, recommend related products, and train our team and maintain quality.
For marketing and advertising. If you sign up, we may send you promotional emails. We may also show you online advertisements based on your activity on the Services, such as items you bought or added to your cart. We do not use song information for this.
For security and fraud prevention. We use personal information to authenticate accounts, secure the Services, and detect or act on possible fraudulent, illegal, unsafe, or malicious activity. Please keep your sign-in details to yourself.
For legal reasons. We use personal information to comply with the law, respond to valid legal process, take part in legal proceedings, and enforce our terms and policies.

Song Samples and Team Training

We may feature finished songs as samples on the Services and in our promotions, and we use finished songs to train our team. We do not list a child's name or a family's contact details with a sample. Because samples are real songs, the singing and lyrics may include a first name or personal details from the song. If you would rather your song not be featured, email info@mamasingmysong.com and we will stop featuring it.

We will not publish your questionnaire answers or use them in advertising without your permission. We will ask for your permission before using a photo or video of a child in advertising, and we will stop new uses if you ask us to. Our Terms of Service explain how we may use reviews and other content you choose to send us.

The Chat Assistant

The chat assistant on our site is an artificial intelligence tool, not a person. It is powered by Claude, a model from Anthropic, which receives information so it can generate replies. Our songs are written and recorded by people, not by the assistant.

Anthropic receives what you type, the assistant's replies, the page you are on, and whether you are signed in. If you are signed in, it may also receive your first name and details of your recent orders, such as the order number, the name of the person the song is for, the product, status, and tracking. It may also receive the names on your earlier songs if it helps you choose a tune. It does not receive your questionnaire answers.

We store conversations, and our team can read them. If you ask for a person, we email the conversation to our team. Please do not enter card numbers, passwords, health information, or anything else sensitive in the chat.

Text Messages

If you choose text updates, we send automated messages about your order to the number you give us. We do not use it to send promotional texts. Message frequency varies by order, and message and data rates may apply. Reply STOP to opt out or HELP for help. You do not have to agree to texts to buy anything.

We do not sell or share your mobile information, or your opt-in and consent to receive texts, with third parties, affiliates, or lead generators for marketing or promotional purposes. We give your number only to the providers that deliver our text messages and your orders, as described below. This paragraph overrides anything else in this Privacy Policy.

How We Disclose Personal Information

We currently use these service providers. They receive personal information to do this work for us, and we may change them from time to time.

Provider	What it does	What it receives
Shopify	Store, checkout, payments, customer sign-in, website hosting, and analytics	Your contact details, orders, and activity on the Services, plus the name of the person a song is for when it is on your cart
Anthropic	The AI behind our chat assistant	The information described in "The Chat Assistant"
Resend	Sends and receives our email	Email addresses and the full text of our emails and your replies, which can include a child's name, your messages, and chat conversations you asked us to pass on
Twilio	Sends our text messages	Your mobile number and the message, which can include your first name and the name on the song
Shippo, and carriers such as UPS, DHL Express, FedEx, and USPS	Shipping labels, tracking, and delivery	The recipient's name, address, and phone number. International parcels also carry a general description and value of the contents for customs
Amazon Web Services	Stores recordings, artwork, and sheet music	Song files, which can include a child's name
Neon	Hosts our database	Everything in our order and song systems, including questionnaire answers
Render	Hosts our order and song systems	The same information as it passes through, plus logs that include IP addresses and browser details
Auth0 and Mercury	Team sign-in and contractor payments	Team members' and influencers' names and email addresses. Customers' information does not go to them

We may also disclose personal information in these circumstances:

With other people when you ask us to. Anyone with a song link you share can open it and see the song, its lyrics, the name of the person it is for, and your first name, without signing in, for up to a year. Please share links only with people you trust.
On our public pages. We publish reviews with your first name and last initial. The words of a review are published as you wrote them, so please do not include a child's full name or other private details.
With business and marketing partners, to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you for targeted advertising and marketing. You can exercise your right to opt out here.
With influencers, only in the form of their own sales and commission totals. We do not give them customers' names or contact details.
With our affiliates or otherwise within our corporate group.
In a business transaction or legal matter, such as a merger or bankruptcy, to comply with legal obligations including subpoenas and search warrants, to enforce our terms and policies, and to protect the Services, our rights, and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or other online platforms operated by third parties, including our social media pages. If you follow these links, please review those sites' own privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, completeness, or reliability of information on them. Information you share on public or semi-public venues, including third-party social networks, may be viewable by other users of the Services or those platforms, with no limit on how they use it. A link does not by itself imply that we endorse the platform or its content, except as stated on the Services.

Cookies and Browser Storage

We and Shopify use cookies and similar technologies to run the Services:

Session and cart cookies keep you signed in and remember your cart.
Shopify analytics cookies measure visits, products viewed, searches, and cart activity.
A referral cookie remembers an influencer's link for 30 days, so the right person gets credit if you order. We count these clicks using a scrambled version of your IP address and browser details rather than the address itself.
Browser storage remembers the songs you started, including your email address and the child's name, and your chat conversation. This stays on your device, so if you use a shared computer, please clear your browsing data when you finish.

You can block or delete cookies in your browser settings, but parts of the Services, such as your cart and sign-in, may stop working.

Security and Retention

No security measures are perfect, and we cannot guarantee perfect security. Information you send us may not be secure in transit, so please do not use unsecured channels for sensitive or confidential information.

We do not have a fixed schedule for deleting personal information. We generally keep song, order, and questionnaire information for as long as we have a reason to, because families often come back for their songs years later, and to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We also keep messages, chat conversations, and records of what we sent you. An unfinished questionnaire link stops working after a set time, but we may keep the answers until you ask us to delete them.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and we may decline a request as permitted by law.

Right to access or know. You may have a right to request access to personal information we hold about you.
Right to delete. You may have a right to request that we delete personal information we maintain about you. Please download your songs first, because you may lose access to them.
Right to correct. You may have a right to request that we correct inaccurate personal information.
Right of portability. You may have a right to receive a copy of your personal information and to request that we transfer it to a third party, in certain circumstances.
Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have a right to opt out of the "sale" or "share" of your personal information, or of processing for "targeted advertising," as defined in applicable privacy laws. You can exercise this right here. If you visit with the Global Privacy Control signal enabled, depending on where you are, we will automatically treat it as an opt-out request for that device and browser, and, if we can link the signal to a Shopify account, for that account. We do not recognize other "Do Not Track" signals.
Managing emails. You can unsubscribe from reminder and promotional emails using the link in those emails or by emailing info@mamasingmysong.com. We will still send emails about your account and orders.
Managing text messages. Reply STOP to any text, or change your choice in My Songs. To turn texts back on after replying STOP, reply START and update your choice in My Songs.

You may exercise these rights by emailing info@mamasingmysong.com. To learn about rights related to data processed by Shopify, visit privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request. As applicable law allows, you may designate an authorized agent to make requests for you. We will require proof that you authorized the agent, and we may need to verify your identity directly with you. We will respond in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process personal information, please contact us at the email address below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

Our own order and song systems are hosted in the United States, and our service providers may process personal information in the United States or other countries. If you live outside the United States, your personal information will be transferred to, stored, and processed in those countries.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email Mama Sing My Song, Inc. at info@mamasingmysong.com.